Terms & Conditions

Last updated: August 10, 2026

Welcome to FAÜNA Vetwear. These Terms & Conditions govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms.

Please read them carefully before using our website or purchasing our products.

1. About FAÜNA Vetwear

FAÜNA Vetwear is a brand dedicated to creating functional, comfortable and durable veterinary workwear for veterinarians, veterinary technicians and other animal-care professionals.

Throughout these Terms & Conditions, “FAÜNA,” “we,” “us,” or “our” refers to FAÜNA Vetwear. “You” or “your” refers to any visitor, customer, or user of our website.

2. Use of Our Website

You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

• Use the website for any fraudulent or unlawful purpose.
• Attempt to gain unauthorized access to our website, systems, or customer information.
• Interfere with the operation or security of the website.
• Copy, reproduce, modify, distribute, or exploit website content without our permission.
• Use automated systems or software to collect information from the website without authorization.

We reserve the right to restrict or terminate access to the website if we believe these terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, sizing information, colors, prices, and other information displayed on our website are accurate.

However, colors may appear differently depending on your device or screen settings.

Product availability may change without notice. We reserve the right to limit quantities or discontinue products at any time.

If a product is unavailable after you have placed an order, we will contact you and, where applicable, provide a refund for the unavailable item.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email. This confirmation does not necessarily mean that the order has been accepted.

We reserve the right to refuse, cancel, or limit an order for reasons including:

• Product availability.
• Incorrect pricing or product information.
• Suspected fraudulent activity.
• Payment issues.
• Errors in the order or shipping information.
• Other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, the amount paid for the cancelled order will be refunded using the original payment method where possible.

5. Prices and Payments

All product prices are displayed on the website in the currency indicated at checkout.

Prices may change at any time without prior notice. Any price change will not affect an order that has already been accepted.

You are responsible for providing accurate billing and payment information.

Payment must be successfully authorized before an order can be processed and shipped.

Additional taxes, duties, customs charges, or other fees may apply depending on your location and the destination of your order. Where applicable, these charges may be the responsibility of the customer.

6. Shipping and Delivery

We aim to process and ship orders within the timeframe indicated on our website or during checkout.

Delivery times are estimates and may vary depending on the destination, carrier, customs procedures, weather, holidays, or other circumstances outside our control.

FAÜNA is not responsible for delays caused by shipping carriers, customs authorities, incorrect delivery information provided by the customer, or circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate shipping address.

If an order is returned to us because of an incorrect or incomplete address, additional shipping costs may apply before the order can be sent again.

7. Returns, Exchanges and Refunds

We want you to be satisfied with your FAÜNA purchase.

If you wish to return or exchange an item, please review our return policy or contact us within the applicable return period specified on our website.

Returned products must generally be:

• Unworn.
• Unwashed.
• In their original condition.
• Free from damage, stains, odors, or alterations.
• Returned with original tags and packaging where applicable.

Certain products may not be eligible for return or exchange, including items that have been customized or personalized, where permitted by applicable law.

Approved refunds will be issued to the original payment method unless otherwise agreed or required by applicable law.

Shipping charges may be non-refundable, except where required by law or where the return is due to an error on our part or a defective product.

Nothing in this section limits any mandatory consumer rights that may apply to you under applicable law.

8. Incorrect or Damaged Orders

If you receive an incorrect, defective, or damaged item, please contact us as soon as reasonably possible after delivery.

We may request photographs or other information to help us investigate the issue.

Where the issue is confirmed to be our responsibility, we will provide an appropriate remedy, which may include a replacement, exchange, or refund, subject to applicable law.

9. Sizing

Customers are responsible for selecting the appropriate size based on the sizing information provided on the website.

Please review our FAQ & Sizing information before placing an order.

Because body proportions and preferred fit can vary, sizing information is provided as a guide and does not guarantee a particular fit.

10. Promotions and Discounts

From time to time, FAÜNA may offer promotional codes, discounts, sales, or other special offers.

Promotional offers may have additional terms, including expiration dates, product exclusions, minimum purchase requirements, or limits on use.

Unless otherwise stated, promotional codes cannot be combined with other offers or exchanged for cash.

We reserve the right to modify or terminate promotions at any time, subject to applicable law.

11. Intellectual Property

All content on this website, including but not limited to:

• Logos.
• Brand names.
• Product photographs.
• Product designs.
• Text.
• Graphics.
• Illustrations.
• Videos.
• Website design.
• Page layouts.
• Icons.
• Other visual and written materials.

is owned by or licensed to FAÜNA Vetwear and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit any website content without our prior written permission.

12. User Content

If you submit reviews, photographs, comments, testimonials, or other content to FAÜNA, you are responsible for ensuring that you have the necessary rights to provide that content.

By submitting content, you grant FAÜNA permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

You must not submit content that is unlawful, misleading, defamatory, abusive, infringing, or otherwise inappropriate.

We reserve the right to remove user-submitted content that violates these terms or applicable law.

13. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, shipping providers, social media platforms, or other services.

These third-party services are operated independently from FAÜNA. We are not responsible for the content, policies, availability, security, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

14. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

The website may occasionally be unavailable due to maintenance, updates, technical problems, security issues, or circumstances beyond our control.

15. Limitation of Liability

To the maximum extent permitted by applicable law, FAÜNA will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of our products.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

16. Force Majeure

FAÜNA will not be responsible for delays or failures to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, pandemics, government actions, transportation disruptions, labor disputes, internet or telecommunications failures, supply chain disruptions, or other events beyond our reasonable control.

17. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

18. Changes to These Terms

We may update these Terms & Conditions from time to time.

When changes are made, the updated version will be posted on this page with a revised “Last updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

19. Governing Law

These Terms & Conditions will be governed by the applicable laws of the jurisdiction in which FAÜNA Vetwear operates, without limiting any mandatory consumer protections that may apply to customers in their country or jurisdiction.

Any disputes will be handled by the courts or dispute-resolution mechanisms that have jurisdiction under applicable law.

20. Contact Us

If you have questions about these Terms & Conditions, your order, or our products, please contact us through the contact information provided on our website.

FAÜNA Vetwear

Website: FAÜNA Vetwear

Contact: Please use the contact details provided on our Contact page.