Privacy Policy

Last updated: August 10, 2026

FAÜNA Vetwear (“FAÜNA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, purchase our products, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you interact with our website.

Information You Provide Directly

When you place an order, create an account, contact us, subscribe to communications, or otherwise interact with our website, we may collect information such as:

• Full name.
• Email address.
• Billing address.
• Shipping address.
• Telephone number.
• Payment and transaction information.
• Account information.
• Order history.
• Information you provide when contacting customer support.
• Information submitted through forms on our website.
• Reviews, comments, photographs, or other content you voluntarily submit.

We only request information that is reasonably necessary for the relevant purpose.

Payment Information

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method used, your payment information may be collected and processed directly by the relevant payment provider.

FAÜNA generally does not store complete payment card numbers or security codes on its own systems.

Payment providers may process your information according to their own privacy policies and terms.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically.

This may include:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Approximate location derived from your IP address.
• Pages visited.
• Links clicked.
• Referring website.
• Date and time of visits.
• Website usage information.
• Technical and diagnostic information.

This information may be collected through cookies, analytics tools, server logs, and similar technologies.

3. Cookies and Similar Technologies

FAÜNA may use cookies and similar technologies to operate, secure, analyze, and improve our website.

Cookies may be used for purposes including:

• Keeping products in your shopping cart.
• Remembering preferences.
• Maintaining login sessions.
• Processing purchases.
• Understanding how visitors use our website.
• Measuring website performance.
• Improving website functionality.
• Supporting advertising and marketing activities, where applicable.

Some cookies are essential for the website to function and cannot be disabled through certain cookie settings.

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

You may be able to control or delete cookies through your browser settings or through our cookie consent tools.

Disabling certain cookies may affect the functionality of the website.

4. How We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling orders.
• Processing payments.
• Delivering products.
• Providing customer support.
• Managing customer accounts.
• Communicating about orders and transactions.
• Responding to inquiries.
• Improving our products and services.
• Operating and maintaining our website.
• Detecting and preventing fraud or unauthorized activity.
• Maintaining website security.
• Understanding website usage and performance.
• Sending marketing communications where permitted.
• Managing promotions and competitions.
• Complying with legal and regulatory obligations.
• Protecting our rights and the rights of our customers.

We will only use personal information for purposes that are permitted under applicable privacy and data protection laws.

5. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you information about:

• New products.
• Collections.
• Promotions.
• Special offers.
• Brand updates.
• Other information that may be relevant to FAÜNA customers.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication or by contacting us.

Even if you opt out of marketing communications, we may still send essential transactional or service-related communications, such as order confirmations, shipping updates, or information about your account.

6. How We Share Information

We do not sell your personal information as part of our ordinary business operations.

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

• Payment processors.
• Shipping and delivery providers.
• E-commerce and website service providers.
• Website hosting providers.
• Analytics providers.
• Email and marketing service providers.
• Customer support providers.
• Fraud prevention and security providers.
• Professional advisors.
• Government authorities or law enforcement where legally required.

Third-party service providers are expected to process personal information in accordance with applicable laws and appropriate contractual or security requirements.

7. International Data Transfers

Some of our service providers may operate in countries other than the country where you live.

As a result, your personal information may be transferred to, stored in, or processed in other jurisdictions.

Where applicable, we will take reasonable steps to ensure that international transfers of personal information are carried out in accordance with applicable data protection laws.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

The retention period may depend on:

• The nature of the information.
• The reason it was collected.
• Whether an ongoing customer relationship exists.
• Legal, accounting, tax, or regulatory requirements.
• The need to resolve disputes or enforce agreements.
• Security and fraud-prevention requirements.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

For this reason, while we work to protect your information, we cannot guarantee absolute security.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children.

If you are below the age at which you can legally provide consent to the processing of personal information in your jurisdiction, you should use our website only with the involvement and permission of a parent or legal guardian where required.

If we become aware that we have collected personal information from a child in circumstances where such collection is not permitted, we will take reasonable steps to delete the information.

11. Third-Party Websites

Our website may contain links to websites, platforms, social media services, or other third-party websites.

This Privacy Policy does not apply to those third-party websites.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

12. Social Media

FAÜNA may maintain profiles or provide links to social media platforms.

If you interact with FAÜNA through social media, the relevant platform may collect and process information about you according to its own privacy policy.

Your interactions with those platforms are governed by their respective terms and privacy practices.

13. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These rights may include:

• The right to access personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of personal information in certain circumstances.
• The right to restrict or object to certain processing.
• The right to withdraw consent where processing is based on consent.
• The right to receive certain personal information in a portable format.
• The right to opt out of certain marketing communications.
• The right to lodge a complaint with a relevant data protection authority.

These rights may be subject to legal limitations and exceptions.

To exercise an applicable privacy right, please contact us using the contact information provided on our website.

We may need to verify your identity before completing certain requests.

14. Marketing and Analytics Technologies

We may use third-party analytics, advertising, or marketing technologies to understand website activity and improve our marketing efforts.

These technologies may collect information such as device information, browsing activity, interactions with advertisements, and website usage data.

Where required by applicable law, we will obtain appropriate consent before using non-essential tracking technologies.

You may be able to manage certain tracking preferences through our cookie settings or your browser and device settings.

15. Legal Bases for Processing

Where applicable data protection laws require us to identify a legal basis for processing personal information, we may process information based on one or more of the following:

• Your consent.
• The performance of a contract with you.
• Compliance with a legal obligation.
• Our legitimate business interests.
• Protection of vital interests.
• Other legal bases permitted by applicable law.

The specific legal basis will depend on the purpose for which the information is processed.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

17. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us through the contact information provided on our website.

FAÜNA Vetwear

Contact: Please use the contact details provided on our Contact page.